Terms of Service

1. Introduction & Acceptance

Welcome to Burner, a virtual phone number and call forwarding platform. Burner allows you to purchase virtual phone numbers and forward incoming calls to your personal devices, keeping your real number private.

Burner is operated from England, United Kingdom. By accessing or using Burner, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, please do not use our service.

2. Service Description

Burner is a software platform that enables users to:

Purchase virtual phone numbers in the US, Canada, and UK
Forward incoming calls from virtual numbers to verified personal devices
Manage multiple virtual numbers simultaneously
View call history with detailed duration and cost information
Top up a prepaid wallet to pay for numbers and call forwarding

The service is provided "as is" and is subject to ongoing changes, updates, and improvements as we continue development.

3. Content Usage & Ownership

Your Data: You retain ownership of all data associated with your account, including call recordings (if enabled), call logs, and forwarding configurations. By using Burner, you grant us a limited licence to process and store this data solely for the purpose of providing our services to you.

Call Recordings: If call recording features are available and enabled, recordings are stored on your behalf. You are solely responsible for the use, distribution, and deletion of any call recordings.

Restrictions: You may not use Burner to:

Resell or redistribute virtual numbers or call forwarding as a separate service
Scrape, copy, or systematically extract platform data
Circumvent usage limits or platform restrictions
Use virtual numbers for fraudulent or deceptive purposes

4. User Accounts & Responsibilities

4.1 Account Creation

Burner uses Google OAuth for authentication. By signing in with your Google account, you authorise us to access your basic profile information (name, email address, and profile picture) as detailed in our Privacy Policy.

4.2 Account Security

You are responsible for maintaining the security of your Google account used to access Burner. Please report any unauthorised access immediately.

4.3 Forwarding Destinations

You must verify ownership of any phone number you add as a forwarding destination by completing an OTP (one-time password) verification process. You may only add phone numbers that you own or have authorisation to use.

5. Call Recording

If call recording functionality is available and enabled on your account, it is your sole responsibility to inform the other participant(s) on any call that the call is being recorded. You must obtain any required consent before recording begins.

Recording laws vary significantly by jurisdiction. Many jurisdictions require all-party consent (meaning every participant must be informed and agree to the recording), while others permit one-party consent. You are responsible for understanding and complying with all applicable laws regarding call recording, including but not limited to:

Federal and state wiretapping laws (e.g., US two-party consent states such as California, Florida, and others)
UK and EU regulations including GDPR requirements for processing voice data
Canadian federal and provincial privacy legislation
Any other applicable local, national, or international laws

Burner does not accept any liability for your failure to inform call participants of recording or to obtain required consent. By enabling call recording, you acknowledge that you understand these obligations and accept full responsibility for compliance.

6. Acceptable Use

You agree not to use Burner to:

Violate any applicable laws or regulations
Make threatening, harassing, or abusive calls
Engage in caller ID spoofing for fraudulent purposes
Conduct telemarketing, robocalling, or spam calls
Use virtual numbers for illegal activities
Interfere with or disrupt the service or its infrastructure
Attempt to reverse-engineer or extract our platform technology

We reserve the right to remove any numbers and to suspend or terminate accounts that violate our policies, without refund.

7. Intellectual Property

7.1 Platform IP

The Burner platform, including its design, code, and branding, is our intellectual property and is protected by copyright and other laws. You may not copy, modify, or distribute any part of our platform without permission.

7.2 Telephony Infrastructure

Virtual phone numbers are leased, not owned. Numbers remain the property of the underlying telecommunications providers and may be reclaimed if your account is terminated or the number is released.

8. Service Availability

We strive to provide reliable service, but cannot guarantee uninterrupted availability. The platform may experience:

Temporary outages or downtime for maintenance
Call quality issues dependent on telecommunications networks
Changes to features or functionality with notice
Number availability variations by country and region

Our services depend on third-party telephony providers and cloud infrastructure which may have their own availability limitations. Burner is not a replacement for emergency telephone services.

9. Limitation of Liability

Burner is provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the fullest extent permitted by law, Burner and its operators shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

Use or inability to use the service
Missed, dropped, or failed calls
Call recording failures or data loss
Telecommunications network outages
Unauthorised access to your account
Loss of virtual phone numbers

10. Privacy & Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.

We comply with UK GDPR (General Data Protection Regulation) and the Data Protection Act 2018. You have rights regarding your personal data, including the right to access, rectify, erase, and port your data, as detailed in our Privacy Policy.

11. Wallet & Payments

Burner operates on a prepaid wallet system. Payment processing is handled securely by Stripe. By using Burner, you agree to:

Add funds to your wallet before purchasing numbers or receiving forwarded calls
Pay the applicable monthly rental fee for each virtual number
Pay per-minute charges for forwarded calls, billed in one-minute increments rounded up
Provide accurate billing information

Virtual numbers renew automatically each month. If your wallet balance is insufficient at renewal time, the number may be released. Wallet funds are non-refundable except where required by law.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. When we make changes, we will update the "Last Updated" date at the bottom of this document. For material changes, we will make reasonable efforts to notify users through the platform.

Your continued use of Burner after any changes constitutes acceptance of the updated terms. If you do not agree with the new terms, please stop using the service.

13. Termination

You may delete your account at any time through your account settings. We may suspend or terminate your access to Burner at any time, with or without notice, for any reason, including but not limited to violations of these Terms of Service.

Upon termination, your right to use the service will immediately cease. All virtual numbers will be released and any remaining wallet balance will be forfeited unless a refund is required by law. We may retain certain data as required by law or for legitimate business purposes as outlined in our Privacy Policy.

14. Governing Law & Disputes

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms or your use of Burner shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Information

If you have questions about these Terms of Service, please raise a support ticket.